NEW ORDERS
We at Response Type, strive to process all orders within 3-6 days, and to have packages shipped within 10 business days. Currently, there’s only 1 shipping cycle at most per week, if things conspire to push any orders back one shipping cycle, it may add several days, to a week at most. Circumstances may arise to delay shipping significantly, like a large volume of simultaneous orders, or a problem with the freight forwarder, in such case customers shall be contacted by the email address provided during processing; please ensure the email address is correct.
Due to some products being manufactured in batch lots, and some manufactured on demand, there may be a significant variation in the time it takes to replenish stocks, or to provide an additional number of items beyond what is in stock at the time of order. In the majority of cases, the lead time for the manufacturing of components will take 2-3 weeks, but in a smaller number of cases where surface treatment such as zinc plating is required, lead times may exceed 4 weeks.
If a situation occurs where a component of an order is out-of-stock, we shall make every effort to contact the customer, both to provide an expected in-stock date, and potentially offer an alternative. If the delay proves to be unacceptable to the customer, and no equivalent item exists, we may offer a substitution of similar value, or a refund. We will not be held liable for any harm to the customer stemming from any delay.
DAMAGES
It is our intention to package orders compactly, yet carefully, but if there is any damage during shipping obviously caused by the packaging method, leading to one or more components no longer being usable, please contact us to voice your concern. We will attempt to help resolve any issues for the customer where it may be possible to field repair the damage, or substitute a readily available part. Only at our discretion, we may offer store credit, a replacement component, or gift other items as a courtesy.
Damages resulting by the shipping company will require a claim for damaged, unfortunately claims will have to be made by us. This process might require detailed photos of the alleged damage to be submitted by the customer to us for analysis, and depending on the shipping company, an agreement for compensation may take some time. As always, there may be a relatively inexpensive solution or individual replacement items might be offered for the cost of shipping only. We offer no expectation of promptness or time guarantee for this process.
LOST
Lost items will require an investigation, and a claims process initiated that could take some time to complete. Only after the lost items are found, returned, or a claim is granted, shall we attempt to offer a solution, such as shipping a replacement order. As we do not track shipments of completed orders, the onus is on the customer to notify us of packages that don’t arrive. If however the shipping address provided by the customer is incorrect or incomplete, and the package gets returned, the customer will have to agree to pay any subsequent shipping charges for re-shipping the package, along with providing the amended address details. If this is unacceptable to the customer, a refund may be offered, less any initial shipping charges incurred.
RETURNS
If there is a shipping order error, specifically if a package contains incorrect items, please contact us about scheduling a return of the incorrect items. Upon receipt of the returned items, we shall verify the items are undamaged and saleable, only then we shall dispatch the correct items to the customer.
The customer shall pay all fees related to returning items, and we shall only be responsible for the shipping charges for sending the replacement items. To avoid unnecessary complications, all returns must be specified as “returned goods” to the shipping company, otherwise they will likely charge customs/border fees, and even taxes; we will refuse to accept any returns where charges apply.
WARRANTY
All products listed on the site are contract manufactured, in the rare case that a product or component has a manufacturing defect, please inform us immediately, we will not accept any claims of defects beyond 30 days of the order date. We also cannot provide warranty processing expectations, each case is unique, and the time required may vary dramatically.
A “manufacturing defect” shall be defined as: any part that does not function as intended, or has a tolerance error, in as-shipped condition. Tolerance errors, for the purposes of warranty claims, will be strictly limited to an inability to fit correctly with other components, as would reasonably be expected to. This does not extend to incompatibility, or poor fitment with other aftermarket components, from any other vendors, unless compatibility is explicitly stated.
We will not be responsible for mild cosmetic defects in the manufactured goods, nor can we guarantee any cosmetic damage won’t occur during shipping. Since there is no reasonable expectation that any products will not suffer chips or scratches during installation, or during regular usage, any warranty claims for cosmetic reasons will be denied.
If we determine that any components of a purchased product is indeed defective due to manufacturing error, either through photographs provided by the customer, or by inspection of a returned item, we shall offer a free replacement of the affected components. In many cases, no return of the defective components will be required.
Any investigation we do, and any conclusions derived from it will be binding on the customer. If we conclude no defects in the products, the customer will be solely responsible for paying the full asking price, and any additional shipping related charges. No re-stocking fees will be charged.
If a customer incorrectly identifies which components require replacement, deliberately or inadvertently, and those items are returned, the customer shall be held entirely responsible. Any subsequent costs arising from correcting the mistake, both product expenses, and shipping related charges, will be borne entirely by the customer. All expenses borne by the customer must be paid ahead of time. All returns must be labelled as a “returned item” with a zero dollar value on the package, so that no customs or other fees are unfairly applied, failure to do this will result in a failure to resolve the issue.
DISCLAIMER
All items on the site are listed by application, but we accept no responsibility or liability, for any damages or injury resulting from the use or misuse of any products listed. We work hard to produce only quality products, and try our best to avoid any product failures, even under extreme conditions, but we cannot guarantee it’s fitment for purpose, nor can we guarantee damages will not result from the usage of any products listed.
All products should be considered “off road use only”, the customer takes full responsibility for their usage.